Embedded Files
This privacy policy tells you what to expect us to do with your personal information.
What information we collect, use, and why
What information we collect, use, and why
Our lawful bases for collecting or using personal information to provide our services are:
With your consent. You can remove your consent at any time.
We have a contractual obligation
We have a legal obligation
We may collect or use the following information to provide our services:
· Names and contact details· Addresses· Purchase or account history· Payment details (including card or bank information for transfers and direct debits)· Health information (including dietary requirements, allergies and health conditions)· Account information· Website user information (including user journeys and cookie tracking)· Photographs or video recordings only with client consent· Call recordings only with client consent· Records of meetings and decisions· Information relating to compliments or complaints
Our lawful bases for collecting or using personal information for service updates or marketing purposes is only with your consent. You can remove your consent at any time. You can do this by contacting us at the email address shown above.
We may collect or use the following information for service updates or marketing purposes:
· Names and contact details· Addresses· Marketing preferences· Location data· Recorded images, such as photos or videos· Call recordings· Purchase or viewing history· IP addresses· Website and app user journey information· Records of consent, where appropriateHow long we keep information
How long we keep information
We keep information relating to our services when we are working together and for 3 years following. We then dispose of your information by deleting it.
Information stored for the purpose of service updates or marketing will be held until consent is withdrawn.
Who we share information with
Who we share information with
We may share personal information with:
Insurance companies
Professional or legal advisors
Professional consultants
Emergency services (where necessary)
Publicly on our website, social media or other marketing and information media (where appropriate) with your consent
Your data protection rights
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we will respond within one calendar month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated
Last updated
June 2024
Google Sites
Report abuse